Glens Falls National Bank and Trust Company

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced


Trust Senior Specialist

This opportunity may be perfect for you if you have experience in:

Excellent communication skills

Strong organizational and attention to detail skills

 Solid analytical skills



ABOUT THE POSITION



In this position with our Wealth Management Trust and Wealth Services department, you would be responsible for providing excellent customer service and supporting Trust Professionals with various administrative and transactional requests. And responsible for ensuring compliance with NYS statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust).



Responsibilities Include:

Assist customers with variety of requests with Trust and Wealth Services team to provide excellent customer service while referencing knowledge of Company operations, products, services, and programs
Maintain files and prepare discretionary distribution documentation, both paper and electronic, to meet department standards and policies; assist with filing, scanning, and organizing of administrative trust records
Organize meeting and new business materials, handling correspondence for agency and trust accounts, communicating with customers, trust beneficiaries, and trust and estate vendors
Ensure compliance with regulatory and tax laws; responsible for keeping up-to-date with regulatory changes, compliance issues, and changes in policies or procedures.
Participate in Cross-Sell Program and make referrals as appropriate.
Keep job knowledge and skills up-to-date; participate in training, demonstrations, and other educational opportunities as well as reading relevant publications.


QUALIFICATIONS:

Education/Certifications/Experience:

Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred
3 years of experience in related field preferred
Skills/Knowledge:

Excellent communication skills, both written and verbal; comfortable communicating with clients, co-workers, and management
Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint; ability to learn department specific software
Solid decision making and problem-solving skills; ability to prioritize multiple tasks/projects to meet critical deadlines
Solid analytical skills, outstanding attention to detail, and adaptability a must
Working knowledge of New York State statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust) preferred


ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced


Electronic Banking Specialist

This opportunity may be perfect for you if you have experience in:

Office Management

Problem Solving Skills

Workflow Coordination

ABOUT THE POSITION

In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. This position is located in our 40 Media Drive, Queensbury, NY office.

Responsibilities Include:

§ Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.

§ Process all ACH in a timely and accurate manner meeting department guidelines.

§ Respond to all VISA disputes meeting department guidelines.

§ Review data for proper authorizations and compliance and take action as appropriate.

§ Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.

§ Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.

Qualifications:

§ Education/Certifications:

§ Associate degree or equivalent experience required.

§ 2 to 4 years prior banking experience with expanded knowledge of banking regulations preferred.

Skills/Knowledge Requirements:

§ Basic knowledge of NACHA rules preferred.

§ Proficient in Microsoft Office Suite: Word, Excel, and Outlook.

§ Strong problem solving skills, ability to analyze and solve problems independently.

§ Ability to prioritize multiple tasks/projects to meet deadlines.




ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation and an exceptional benefits package. This position is located in our 40 Media Drive, Queensbury, NY office.

Glens Falls National Bank and Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 26 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank and Trust Company, Saratoga National Bank and Trust Company, and Upstate Agency Insurance, LLC.

As a multi-bank holding company, Arrow Financial Corporation has nearly $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced


Deposit Services Representative

This opportunity may be perfect for you if you have experience in:

- Microsoft Office Suite: Word, Excel and Outlook

- Strong analytical skill, and

- Strong communication skills

ABOUT THE POSITION

In this position in our Deposit Services Department, you would be responsible for reviewing customer data, ensuring its accuracy, proper authorization and identifying exceptions while meeting department deadlines. Additionally responsible for servicing internal and external customers as well as supporting team members. This position is located at 40 Media Drive, Queensbury, NY Office.



Responsibilities Include:

Review data for missing information and proper authorizations in a timely manner according to department policies and procedures.
Research exceptions and report discrepancies timely to the appropriate individuals.
Assist team members with reaching goals and deadlines, workloads, and projects.
Input data with a high level of accuracy.
Provide consistent outstanding customer service and support to internal customers i.e. branches.*
Process transactions/documentation accurately according to policies and procedures.
Education/Certifications:

High School Diploma or equivalent required
1 to 2 years prior banking experience preferred
Skills/Knowledge Requirements:

Proficient in Microsoft Office Suite: Word, Excel, and Outlook
Strong analytical skills, ability to quality check work with careful attention to detail
Strong communication skills, written and verbal; comfortable communicating with customers, co-workers and management.

ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position is located at 40 Media Drive, Queensbury, NY Office.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced



Loan Services Representative

This opportunity may be perfect for you if you have experience in:

Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint

Strong communication skills



ABOUT THE POSITION

In this position with our Loan department, you would be responsible for a variety of clerical functions in the Loan Services area including: filing, updating systems, assembling documents, and providing customers with accurate, timely information. This position works out of our headquarters in Glens Falls, New York.

Responsibilities Include:

§ Provide administrative assistance to Loan Services Department including: updating loan data for entry into computer system, assembling documentation for loans, delivering documents to internal customers, and ordering supplies.

§ Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.

§ Check documents for proper vesting, legal descriptions, closing dates, and signatures.

§ Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.

§ Perform variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.

§ Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.

Qualifications:

Education/Certifications:

§ High School Diploma or equivalent required

§ 1 to 2 years office environment experience required

Skills/Knowledge Requirements:

§ Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint

§ Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management

§ Ability to manage multiple tasks, meet deadlines, and work cooperatively in team environment; attention to detail a must



ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Arrow Financial is seeking an experienced



Internal Audit Professional - IT

This opportunity may be perfect for you if you have experience in:

Internal Audit

Financial Services

Public Accounting

ABOUT THE POSITION

In this position within our Internal Audit department, you would be responsible for independently completing internal audits and SOX controls testing. Perform an important role in ensuring that Internal Audit fulfills its obligations to the Audit Committee and Senior Management. Take ownership of internal audit engagements from planning through reporting. Be an effective advocate for a strong internal control environment and provide value-added guidance. This position is offered with a hybrid optional schedule and works out of our headquarters in Glens Falls, New York.

Responsibilities Include:

§ Complete audit planning phase of audits independently and ensure audit fieldwork is completed in accordance with Internal Audit Department methodology.

§ Write-up preliminary audit findings and audit report drafts from business perspective utilizing audit results; ensure management actions are properly implemented in a timely manner.

§ Develop risk-based issues to identify control weaknesses and ensure management understands and effectively addresses issues identified.

§ Evaluate the effectiveness of Sarbanes-Oxley controls and communicate results in accordance with established methodology.

§ Build and maintain strong relationships with line and senior management while adding value to audited business units.

§ Take full responsibility for end-to-end audit process as In-Charge Auditor; includes effective supervision and development of staff auditors working on the audit engagement.

§ Develop and continuously update expertise in Company business lines, processes, and systems.

QUALIFICATIONS:

Education/Certifications/Experience:

§ Bachelor’s Degree required or equivalent experience required

§ 6+ years of experience in financial services with at least 2 of those in Internal Audit

§ Professional audit certification(s) such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA) or Certified Information System Auditor (CISA) preferred

§ Must have a valid driver’s license in good standing



Skills/Knowledge:

§ Strong verbal and written communication skills; must communicate clearly with teammates and audit clients

§ Demonstrated initiative and resilience in completing audits, delivering results and meeting deadlines

§ Ability to quickly learn new business areas, identify risks, and assess controls thoroughly

§ Proven ability to write succinct, accurate and useful audit reports from senior management perspective

§ Strong knowledge of relevant banking regulations

§ Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint



Other:

§ Minimal overnight travel (approximately one week per year)



Physical Demands:


§ Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

§ Must be able to repetitively use a telephone and computer mouse and keyboard.

§ Ability to lift/move up to 15 lbs.



ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation and an exceptional benefits package. Our Team welcomes candidates who will bring diverse intellectual, gender and ethnic perspectives. This position is offered with a hybrid optional schedule and works out of our headquarters in Glens Falls, New York.

Arrow Financial Corporation is a multi-bank holding company based in Glens Falls, New York, with more than $4 billion in assets. Through its subsidiaries, Arrow provides a broad range of banking and insurance services across northeastern New York. Our subsidiaries include, Glens Falls National Bank and Trust Company, Saratoga National Bank and Trust Company and Upstate Agency, LLC. Arrow is committed to delivering value for its shareholders, its customers and its communities. Its conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristic protected by law.

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join IT - Data Center & Core Systems team as:

Infrastructure Cloud Administrator

This opportunity may be perfect for you if you have experience in:

> Microsoft Cloud Services

> Excellent Communication Skills

> Strong Problem-Solving Capabilities

About this position:

Responsible for the day-to-day administration of Information Technology services with a focus on public cloud services. Contributing to the reliability and continuity of Company’s cloud-based suite of applications. You will work closely with technical support teams, vendors, and leaders to optimize productivity, security, and end-user satisfaction within our cloud ecosystem. This position is in-office and works out of our headquarters in Glens Falls, New York.

Essential Job Functions:

> Manage Microsoft 365 cloud services, contributing to the stability, and performance of Arrow Financial Corporation’s network and server infrastructure; continue progression of ongoing cloud migrations leading to the reliability of Arrow’s cloud services and their functions.

> Assist in the design and implementation of various cloud applications, leveraging knowledge and experience to set proper timeline and expected outcomes.

> Assist Security Team to ensure cloud applications and environments stay updated against security threats and vulnerabilities, applying necessary patches and updates.

> Maintain clear and up-to-date documentation of configurations, procedures, and knowledge of industry best-practices.

> Provide escalation for Information Technology Support staff as appropriate; perform afterhours support and participate in 24x7 on-call rotations as necessary.

> Provide training and guidance to IT staff and users on applications and features.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> Bachelor’s Degree in information technology-related field or equivalent experience required

> 6 years of experience related to Information Technology support, security or administration required.

> Related certifications a plus

Skills/Knowledge:

> Proficiency in administering Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams

> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and outside vendors/suppliers

> Proven problem solving and analytical skills; ability to extract and interpret information from multiple sources

> Solid organizational skills and attention to detail; ability to prioritize multiple tasks/projects and meet deadlines

> Ability to act, think and follow instruction in stressful conditions.

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for periods of time

> Must be able to repetitively use a telephone and computer mouse and keyboard

> Ability to lift/move up to 25 lbs, crawl under, and maneuver around desks, workstations, and other equipment

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $60,406 to $75,000 per year commensurate with experience and education.

Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.

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The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team for the summer! Currently, we are looking for an experienced professional to join the Resource Recovery team as a Temporary Employee:

Temporary Resource Recovery Representative

This opportunity may be perfect for you if you have experience in:

> Working Collaboratively in a Call Center Environment

> Problem Solving and Excellent Customer Service Skills

> Task Prioritization and Strong Attention to Detail

About this position:

Responsible for working with past due customers to resolve delinquencies. Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines. This position is 100% in office in our Glens Falls, New York headquarters.

ESSENTIAL JOB FUNCTIONS:

> Contact past due loan customers via phone and mail according to department guidelines. Record customer contacts utilizing department software.

> Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.

> Process and complete documentation accurately and timely according to department policies and procedures.

> Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.

> Assist team members as needed to meet department goals, objectives, and timelines.



What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> High School Diploma or equivalent required

> 1+ years’ experience in collections or telephone customer service preferred

> Ability to prioritize multiple tasks and meet deadlines

Skills/Knowledge:

> Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software

> Exceptional telephone and customer service skills a must

> Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management


Physical Demands

> Prolonged periods sitting at a desk and some brief periods of walking/standing

> Repetitive use of telephone, computer, computer mouse, and keyboard

> Must be able to lift up to 15 lbs. at times

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The pay range for this position is $18.00 - $19.00 an hour commensurate with experience and education.

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