Job Description
Railbike Tour Guide – Revolution Rail Company
www.revrail.com
Location: Adirondack Mountains, New York; Cattaraugus, New York; Cape
May, New Jersey; South Fork, Colorado; Green Lake, Maine
Revolution Rail Co. is seeking dynamic & energetic guides who enjoy interacting with people
and like working outdoors. They will work closely with our management team to provide
guided railbike tours, support the customer experience, and gather occasional content for
social media.
Ideal candidates will have experience in outdoor excursions and customer service. The ability
to learn new skills, a friendly disposition and a strong work ethic are more important than
previous experience. Guides who display initiative and ability to contribute will have the
opportunity to develop and grow with a rapidly expanding national organization.
Responsibilities:
● Lead groups on railbike tours.
● Develop an understanding of the RevRail customer experience, our
excursions, and environmental awareness.
● Create a fun & memorable experience for customers.
● Ensure the safety & wellbeing of all participants.
● Provide first aid and emergency response as needed.
● Deliver safety briefings and history talks (will train).
● Make minor repairs and adjustments to railbikes (will train).
● Fulfill other duties set out by management.
Requirements:
● Physical fitness - ability to lift double and quad railbikes (180-220lbs) with assistance
and pedal a bike for 2-hour time blocks.
● Love of nature and being outdoors.
● Ability to work in various weather conditions.
● Ability to speak in front of medium/ large groups.
● Work well in a busy and dynamic work environment.
● Valid Driver's License (preferred).
Job Description
Assistant Station Manager (FT Seasonal Exempt)
www.revrail.com
Revolution Rail Assistant Station Managers will be the primary support for the Station Manager.
They will participate in station operations and oversight of station and bike guide staff, while
operating as financial stewards of the Company. Additionally, Assistant Station Managers will
provide staff support in customer satisfaction and experience, while continuing to foster a
positive, fun work environment for guests and staff alike.
Staff Management
● Support the station manager in training of new and returning staff at the start of the
season, including orientation, basic bike maintenance, onsite technology, basic first aid,
history and ecology of the local area, and company background.
● Support staff in maintaining excellent customer services, including positive upbeat
demeanor, understanding customer expectations, and providing knowledgeable
information to guests about different trips and excursions we offer.
● Lead by example to set the standard of customer support.
● Ensure a safe and secure work environment in accordance with state and federal
guidelines. This includes all safety procedures and measures for guest and staff safety.
● Support and implement systems, policies, procedures, and productivity standards. This
includes anticipatory issues and challenges that can arise in operation, workforce, and
customer satisfaction.
● Understand and follow state DOL standards, with support from Human Resources.
Operations
● Support the manager in implementing and overseeing systems and practices that
minimize labor costs and maximize rider count while maintaining an industry leading
standard of service.
● Support in management of operational expenses based on an approved
departmental budget and submit any related receipts for company related
expenses.
● Assist in maintaining records of accidents and injuries for staff or guests that occur
during the course of business.
● Monitor and control all cash on premises. This also includes, ensuring against theft
from merchandise and trip sales.
● Have working knowledge of all railbike equipment and maintain updated
communication about any railbike issue with bike techs and guides.
● Become proficient on relevant programs and software.
● Ensure a clean, safe, and organized work environment in and around station,
turnaround and tracks, including all indoor or outdoor restroom facilities, trash and
recycling.
● Assist in fostering and maintaining partner relationships, such as merchandise, food
distribution, facilities operators.
● Any other duties needed to help drive our vision, fulfill our mission and abide by
RevRail’s values.